Frequently Asked Questions
Welcome to Elevate Wellness Collective
Starting therapy can feel like a really big step—and we know that sometimes the hardest part is simply figuring out where to begin. You may be wondering, “Am I making the right choice?” “Will I feel comfortable with my therapist?” “What if I don't know what to say?” or even “Do I really need therapy?”We get it. You don't have to have everything figured out before you reach out. You can simply start where you are.Below are answers to some of the questions we hear most often. And if you don't see your question here, please reach out. We're happy to help you feel comfortable before taking that first step.
Getting Started
Q: What is Elevate Wellness Collective?
A: Elevate Wellness Collective is a mental health and wellness practice offering therapy, medication management, and supportive mental health services. Our goal is to create a space where you feel heard, respected, and supported—not judged.We believe therapy isn't about “fixing” you. It's about having a place to understand yourself, work through what's weighing on you, and develop tools to help you move forward.
Q: How do I know if therapy is right for me?
A: You don't need to be in crisis or have a specific diagnosis to benefit from therapy. Many people come to therapy because they're feeling overwhelmed, stuck, disconnected, anxious, burned out, or simply know that something needs to change.
If something in your life isn't feeling quite right, that's enough reason to reach out.
Q: What if I'm nervous about my first appointment?
A: That's completely normal—and you're definitely not alone.
You don't need to prepare a perfect explanation of what's going on. Your therapist will help guide the conversation and get to know you at your own pace. You don't have to know what to say; that's part of what we're here for.
Your first session is also an opportunity for you to decide whether your therapist feels like a good fit.
Q: What if I don't click with my therapist?
A: Finding the right therapist is important, and sometimes the first person you meet isn't the right fit. That's okay.
We want you to feel comfortable with the person you're working with. If you don't feel like the connection is right, let us know. We'll do our best to help you find another provider within our practice who may be a better match.
Q: Do I have to know what I need help with before I schedule?
A: Not at all.
You don't need a diagnosis, a treatment plan, or even the right words to describe what's happening. You can simply tell us what you're experiencing, and we'll help determine what type of support may be the best fit.
Who We Work With
Q: What ages do you serve?
A: We currently serve individuals ages 5 yrs and up depending on which provider, with providers offering different areas of specialization.If you're unsure whether we have someone who works with your age group or particular concern, just ask. We're happy to help.
What We Can Help With
Q: What concerns do your therapists work with?
A: Our providers support clients through a wide range of concerns and life experiences, including:Anxiety and depressionTrauma and PTSDGrief and lossAutism and neurodivergencePregnancy and postpartum concernsInfertilityMotherhood and parentingTeen mental healthRelationships and couples concernsLGBTQIA+ and identity-related concernsEating and body image concernsEating disordersSubstance use and addictionCaregiver stressBrain injuryCo-occurring mental health conditionsMajor life transitionsStress, burnout, and feeling overwhelmedOur providers have different specialties, so we'll help connect you with someone whose experience aligns with what you're looking for.
Q: What types of therapy do you offer?
A: Our therapists draw from a variety of evidence-based and creative approaches, depending on your individual needs. These may include:
Cognitive Behavioral Therapy (CBT)
Dialectical Behavior Therapy (DBT)
Acceptance and Commitment Therapy (ACT)
Mindfulness-based approaches
Trauma-informed therapy
LGBTQIA+ affirmative therapy
Dance/movement therapy
Art therapy
And other individualized approaches
You don't need to know which type of therapy you need. That's something you and your therapist can explore together.
Medication Management
Q: Do you offer medication management?
A: Yes. Elevate Wellness Collective offers psychiatric medication management for clients who may benefit from medication as part of their mental health treatment.Medication isn't right for everyone, and you won't be pressured into taking medication. Your provider will discuss your symptoms, concerns, history, and treatment options with you so you can make an informed decision about your care.
Insurance & Cost
Q: Do you accept insurance?
A: Yes! We accept a variety of insurance plans. You can view our current accepted insurance plans on our Insurance & Payment page.Because insurance benefits vary from person to person, we recommend verifying your benefits with your insurance company. Our team can also help you understand what we are able to verify before your first appointment.
Q: What if you don't accept my insurance?
A: We can discuss our self-pay options and provide information about potential out-of-network benefits when applicable.
If you're unsure, reach out to us. We're happy to help you understand your options.
Your First Appointment
Q: What happens after I schedule?
A: Once you've scheduled, you'll receive information about your appointment and any paperwork that needs to be completed beforehand.Your first appointment is primarily about getting to know you—what brought you in, what you're experiencing, what you'd like help with, and what you hope will be different.You won't be expected to have all the answers.
Q: What if I change my mind after scheduling?
A: That's okay. Reaching out for support is a personal decision, and we understand that circumstances can change.
We simply ask that you communicate with us as soon as possible if you need to cancel or reschedule so we can help you appropriately and offer the appointment time to another client.
Q: Is therapy confidential?
A: Yes. Your privacy is extremely important to us. Therapy is confidential within the limits of applicable laws and professional requirements. Your therapist will explain confidentiality and its limits during your first appointment.
Scheduling
Q: How do I schedule an appointment?
A: The easiest way to get started is through our Schedule Now page. You'll be able to view available appointments and choose a time that works for you.If you'd rather talk to someone first, that's completely okay, too. You can contact our office and our team can help answer questions and guide you through the process.
Q: What if I don't know which therapist to choose?
A: That's what we're here for! Please tell us a little about what you are looking for and we can help select the best option for you.
We'll help you find a provider who may be a good match based on your needs, preferences, and availability.
Q: Can I schedule online without talking to anyone first?
A: Absolutely. If you'd prefer to take care of everything online, you can visit our Schedule Now page and view available appointments.
And if you'd rather speak with a real person before scheduling, we're happy to do that, too.
There is no wrong way to get started.
Still Not Sure?
Q: I'm still nervous about reaching out. What should I do?
A: You are here, which says a lot about you wanting healing. You don't have to figure everything out today. Sometimes the first step isn't committing to therapy—it's simply asking a question.Whether you're ready to schedule your first appointment or you're just trying to understand your options, we're happy to talk with you. You deserve to feel comfortable with the care you're choosing.
You don't have to have it all figured out. You just have to start somewhere.